Q1.How much does it cost to have designs digitized?
Q2. How do I get a quote or place an order?
Q3.Is stitch estimate free? And how long does it take?
Q4.Do you charge for additional fee for edition?
Q5.Where are you location?
Q6.How do I get my finished embroidery design?
Q7.What format do you offer?
Q8.What digitizing software do you use?
Q9.Which brand machine is better?
Q10.What artwork is common format that the embroidery company would like? And what is the common format embroidery machines use?
Q11.What payment methods do you accept?
Q12.How long is your term?
Q13.What “dst” is?
Q14.Which types of stitch include?
Q15.What is your working time?
Q16.How long will it take to get my digitized design?
Q17.Do you sell your stock design?
Q18.What if I don't like my job?
Q19.Could you please send us a few samples so we can evaluate your workmanship?
Q20.Do you have any special offer for bulk quantity?

Q1.How much does it cost to have designs digitized?
Digitizing ----------$3.95 / 1K stitches
We are offering prospective new customers 50% discount on the first two orders, so you can assess our work and services.

Q2.How do I get a quote or place an order?
Send us an e-mail via following addresses with your logo attached in JPG, TIF, BMP, CDR, AI OR PDF format, although JPG is preferred. To make sure the design will be sent back as soon as possible, please send us your design along with 3 main items:

a. Size: Please specify the width and height
b. Material: What kind of fabric it will be sewn on?
c. Format: what kind of format you want and other special inquires
Email:  services@superbdigitizing.com
            superbdigitizing@ymail.com

Q3.Is stitch estimate free? And how long does it take?
Yes, it's free. It usually takes less than one hour for you to get a stitch estimate.

Q4.Do you charge for additional fee for edition?
Free editing in most, if not all cases, until you are satisfied - usually within two hours.

Q5.Where are you location?
Our USA west coast office address is:
      Suite 201
      1650 W Artesia Blvd,
      Gardena, CA 90248 USA
Our East coast office address is:
      112 River Oak Lane
       North Charleston, SC 29418 USA

Q6.How do I get my finished embroidery design?
Superb digitizing will send the finished embroidery design to you by email. You can save it to your floppy disk.

Q7.What format do you offer?
Superb Digitizing mainly offer DST file. We also provide another format conversion，such as EMB, CND, EXP, DSB, etc. You can click here to see more.

Q8.What digitizing software do you use?
Superb digitizing mainly uses Tajima, Wilcom digitizing systems.

Q9.Which brand machine is better?
Superb Digitizing have been using Brother brand embroidery machines for over 15 years with satisfactory performance.  Other brands like Happy, Tajima, Melco … are also highly recommended by our friends and customers.

Q10.What artwork is common format that the embroidery company would like? And what is the common format embroidery machines use?
For embroidery sewing machines, Tajima (or “dst”) is the most commonly-used format. Most brands of embroidery machines can use it: Brother, Happy, Tajima, Wilcom, for example. vector-based formats, like “.ai” “.eps” (generated by Adobe Illustrator), and “.cdr” (generated by Corel Draw) are excellent. Most embroidery firms and printing firms can use them.

Q11.What payment methods do you accept?
Regarding payment, Superb Digitizing accepts credit cards. If you would like to digitize artwork, we will send a credit card form for you. You can fax or email your credit card information to us. Our fax number is: 1-803-753-9400

Q12.How long is your term?
We usually send out an invoice every order, with payment due upon receipt.

Q13.What “dst” is?
“Dst” is one kind of file format – the Tajima digitized file format. It is the most commonly used format, compatible with most embroidery machines. We can provide other formats as well. Conversion between many of these file formats is possible.

Q14.Which types of stitch include
Superb Digitizing can provide such design types as flat embroidery, appliqué embroidery and 3D foam embroidery.

Q15.What is your working time?
Superb Digitizing work in rotating shifts to provide customers with 24-hour, 7-day per week, none-stop digitizing services.

Q16.How long will it take to get my digitized design?
Superb Digitizing standard turn-around time is 24 hours. If you have a special request, please let us know and we will finish within a few hours with NO extra charge.

Q17.Do you sell your stock designs?
In order to protect customers' copyright, Superb Digitizing do not sell stock design? We will keep your designs strictly confidential and never sell our customer's designs to others. Also we have reliable backup system to keep your designs in case you lose it or can't find it.Just contact us if you need your own designs, we'll resend them to you within one hour.

Q18.What if I don't like my job?
Quality guarantee: Superb Digitizing make every effort to make sure that you are satisfied with your orders possible, and make prompt revision, should there be any quality problem. You won’t be charged unless you are completely satisfied.

Q19.Could you please send us a few samples so we can evaluate your workmanship?
Yes, we can. Superb Digitizing could send some samples of our digitizing works to you to test. Please tell us what types of logos you prefer, such as letters, animals, etc. You may click here to view the categories of samples.

Q20.Do you have any special offer for bulk quantity?
Yes, we have. Please contact us for details.